Working as an online consultant at home: how to become a remote consultant and how much you can earn from it

 Going into almost any store in your city, you will most likely see a sales assistant. These employees help to resolve all customer questions regarding the range of products, their characteristics, location on the sales floor, etc.

This scheme began to be adopted by online stores, due to which the work of an online consultant at home appeared, which can be done by almost anyone. In this article, I decided to talk in detail about this field of activity and answer the most common questions about how to become a remote consultant, what it will take, and how much you can earn from it.

Online consultant: what kind of job is it, who can become one, and who will suit this field of activity the most

Working as an online consultant at home appeared relatively recently. The need for this vacancy arose due to the active development and promotion of online stores and other commercial sites. After all, more and more people began to buy everything online, without leaving their own homes, because it is fast, convenient, and functional.

Accordingly, the owners of commercial resources and stores needed to hire remote employees who would provide online consultant services and help customers in every possible way with purchases, answer questions and solve possible difficulties.

Who can become an online consultant? The work is suitable for almost anyone who wants to organize earnings at home on the Internet. Special education, experience, and knowledge, as a rule, are not required. You just need to be a sociable person who makes good contact with other people.

In more detail about the necessary skills to get started, I will talk a little later. In the meantime, let's figure out what the work of an online consultant at home is, and what requirements must be met.

What is the work of an online consultant at home?

An online consultant for an online store or other network resource is a freelancer. This is a person who is independently looking for a job suitable for himself and is engaged in any activity he likes. In our case, you will need to conduct paid online consultations at home.

The main task of a good online consultant is to make sure that the client who contacts him receives all the necessary information on the product he is interested in and, as a result, successfully buys it (or orders a service).

There are a lot of examples in which a client turns to a consultant:

• he cannot decide on the choice of a particular product, doubts between several positions, wants to compare them with each other;
• he is interested in the technical component of the product;
• having difficulty placing an order;
• I have questions about payment for the order and its delivery.

In all cases, you must competently and clearly advise the client. He should be satisfied from communicating with you and fully satisfy his need for this resource with your help. This is the main responsibility of the consultant.

It is also worth noting that there are several types of online consultations. I suggest that you familiarize yourself with them so that you choose the most suitable specialty for yourself.

What are the types of online consultants

In the field of consulting, 3 areas can be distinguished, each of which has unique features:

international company - many organizations operate and provide their services not only in the domestic market, but also abroad. 

Therefore, it may be necessary to advise foreigners, but here without knowledge of at least English, there is simply nowhere;

• an online store is the most common vacancy for an online 

• consultant working from home . You just need to help customers of online stores in Russia or other CIS countries;

• call center - you can say a company representative who communicates with customers by voice. His task is also to advise all customers who call, solve problems, answer questions.

We have successfully figured out what types of consultants are. Now you should already have some picture in your head regarding the format in which you can work. Further, I propose to find out who needs to hire such employees, i.e. who will be your employer.

Who and why hires online consultants and what skills such a remote worker should have

Today, any major commercial Internet resource has online consultants in its staff. With the incredible growth of the online sales market, this has become a must. Among them are online stores, service centers, banks, entertainment resources, investment firms and many other organizations.

What is the main purpose of a commercial resource? That's right - sell as many goods as possible and thereby increase your income. This is facilitated by seemingly simple consultants. After all, it is they who communicate with customers, help them in every possible way, prompt and orient. All this significantly affects the growth of conversion and the prosperity of a commercial site or company.

To some extent, working on the Internet as an online consultant can be called responsible. Therefore, the following requirements are imposed on employees:

you must have good diction and be able to present information in an intelligible way. Of course, if the work involves voice communication;

if communication with clients is in writing, you should have a high typing speed so as not to tire the person with long pauses;

you must have a good memory to remember the assortment of the company and, if necessary, tell in detail about the features of a particular position;

Of course, you must be a fast learner . No one will wait several weeks or months for you to understand the assortment and functional features of the site;

since you will have to work with people, then you must be tolerant , polite , attentive and stress -resistant ;

a competent online consultant must be flexible , in which case, in which case, quickly offer the client a way out of the current situation or, for example, offer another suitable product;

working on a percentage, and not just on a rate, you must be a good "salesman" . After all, your income directly depends on it. You need to be able to present the product in such a way that the client wants to buy it.

With introductory information regarding this area of ​​\u200b\u200bactivity, we have finished. Now I propose to move on to more specific questions. Namely, how to become an online consultant and what it takes.

What you will need to take care of before starting your job search as an online consultant: a few practical tips

Working on the Internet at home as an online consultant, although easy to implement, requires some organizational preparation:

First of all, you must have a good computer or laptop. It should be enough at least for standard tasks - fast surfing through the pages of the site, fast work of instant messengers without delays, brakes and problems;

you must get a good microphone so that you can be clearly heard without noise and interference;

your Internet connection must be fast and stable, because all work is carried out directly on the World Wide Web. Therefore, do not save on the Internet provider and network equipment (router);

you need to organize a work environment at home. During customer calls, there should be no extraneous noise such as the operation of the TV, the crying of a child or the barking of a dog. You are still a representative of the company;

prepare for unexpected situations, such as power outages or power surges. It is best to purchase an uninterruptible power supply or powerful power banks (if you work with a laptop).

Let's say you meet all the requirements to start making money on consultations on the Internet, and you have the necessary equipment for this. It remains only to learn the basics of the profession, which I will discuss later.

How to become a good online consultant - where to learn everything

Despite the fact that most organizations hire consultants without education, people with some experience are still preferred. Therefore, I recommend that you get basic knowledge on the Internet, since now there is everything you need for this.

On specialized sites, blogs and YouTube channels you will find a lot of useful trainings, courses and seminars. With their help, you will learn not only to communicate competently with people, to understand psychology, but also to be an effective “salesperson”. Believe me, you can find really a lot of information and it is very sensible.

What questions should you pay attention to? I would start with how to properly resolve disputes with customers (smooth corners), how to understand their desires, how to skillfully convince a person to buy a product, and much more.

In the field of consulting, you can develop endlessly, constantly pumping your skills. This is especially useful if you receive a percentage of sales, and the amount of your earnings depends on this. Speaking of numbers, then I propose to talk about them.

How much can you earn working on the Internet at home as an online consultant

You are probably very interested to know how much an online consultant working from home earns. I’ll answer right away - the average salary of an ordinary class worker is 15-40 thousand rubles a month. But these numbers are averages and can fluctuate greatly in both directions.

First of all, the salary of a consultant depends on the method (form) of remuneration. There are 3 types in total:

hourly - this is when an employee receives a fixed amount of money for each hour of work or the whole working day;

piecework - wages are formed from how many and what goods the consultant sold;

mixed - the most common scheme of work, in which the consultant receives a minimum rate and an additional certain percentage of sales as an incentive to work.

Accordingly, it is of great importance:

How long does a consultant work?

what kind of goods the company sells;

What is the sales plan?

whether there are bonuses for fulfilling or overfulfilling the plan;

how busy consultants are during the working day.

For clarity, I will give two simple examples. Let's say you got a job as a consultant in an online cosmetics store. You are only required to help customers, not trying to sell more. On average, for 22-24 working days with an 8-hour schedule, you will receive around 20 thousand rubles.

Or you can get a job as a salesperson in a travel agency, where, in addition to a small rate, you can receive a percentage from each successfully concluded transaction. Tours are not cheap now, so each successful deal can bring you several thousand rubles, or maybe even tens of thousands. In the hot season, you can literally get rich.

So it’s rather difficult to name specific numbers, because there are many variable factors, features, nuances and payment schemes in the field. Just remember one thing - a competent and effective consultant is in great demand and his work is well paid.

It remains to consider the most important. Namely, where to find a job as an online consultant on the Internet, what are the ways to search for vacancies for this.

How to get a job as an online consultant - where you can find vacancies or offer your services

When companies need employees in the form of online consultants, they place ads on specialized resources for finding specialists. By visiting these resources, you can select the vacancy you are interested in or place your resume on your own in order to attract employers and they themselves asked for your help.

For convenience, I decided to divide all sites for finding a job as an online consultant into thematic categories:

 freelance exchanges - Work-Zilla , Kwork , FL , Weblancer , Habr Freelance , etc.

 job search sites - HeadHunter , Trud.com , SuperJob , Jooble , Zarplata ;

bulletin boards - Avito , Yula , Olx ;

thematic groups in the social. networks where you can find vacancies and offer your services.

Conclusion

An online consultant is far from an ideal job. After all, to do it at home, you need a lot of perseverance, concentration, self-discipline and suitable conditions. In addition, you yourself will have to monitor sites to search for work on the Internet as an online consultant, and due to considerable competition, more experienced people are often hired.

However, its advantages are much more significant. First of all, this field of activity is very simple and does not require physical activity. You just sit at home in comfortable conditions and communicate with people. Also, do not forget about the prospects - by improving your sales skills, you can move to new levels of earnings and get very big money. So everything is in your hands!

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